NON-CONFORMANCE & CAPA
Findings that close themselves out — or escalate until someone does.
A central corrective-action register fed by audits, incidents and stock counts. Every finding gets an owner, a deadline and a risk rating, escalates tier by tier if it stalls, and only closes once the fix is verified. ISO 9001/45001-ready.
Central CAPA register · Owner, deadline & risk rating · Tier-by-tier escalation · Verified close-out · ISO 9001/45001-ready
THE PROBLEM
Corrective actions get raised — and then quietly ignored.
Actions in ten places
Findings scattered across audit reports, incident forms and stock notes. No single list means no accountability.
Nobody chases the overdue
Without automatic escalation, an overdue action stays overdue until it becomes the finding in your next external audit.
Closed without proof
Actions marked done that were never verified leave the same risk live — and your management review blind to it.
HOW IT WORKS
Every finding, tracked to a verified close.
Capture the finding. Non-conformances arrive automatically from audits, incidents and stock counts, or are raised directly, into one central register.
Assign and rate. Each finding gets an owner, a deadline and a risk rating, so priority and accountability are clear from the start.
Act on root cause. The owner records the corrective and preventive action, tackling the cause, not just the symptom.
Escalate if it stalls. Overdue actions escalate tier by tier up the management line until they are addressed.
Verify and close. A finding only closes once the action is verified as effective, leaving an audit-ready record.
CAPABILITIES
The accountability engine of the platform.
Central register
One list of every corrective and preventive action across every site and every source.
Owner & deadline
Each action carries a named owner and a due date, so responsibility is never ambiguous.
Risk rating
Prioritise work by risk so the actions that matter most get attention first.
Tier-by-tier escalation
Overdue actions climb the management chain automatically until they are resolved.
Verification & close-out
Actions close only when verified as effective, so risks aren’t signed off prematurely.
ISO 9001/45001-ready
The register, workflow and audit trail align with the corrective-action discipline those standards expect.
ON THE DATA SPINE
Where every problem on the platform comes to be closed.
CAPA is the point where the whole platform proves it acted. Failed audit items, serious incidents and unexplained stock variances all feed the register automatically. From there, corrective actions can trigger updates to controlled documents and drive the agenda of your management reviews — so a single finding improves the way the operation runs.
What feeds it
- Audits & inspections raise CAPAs from every failed item
- Incident management auto-raises non-conformances
- Stock counts feed unexplained variance
What it feeds
- Document library when a procedure must change
- Meetings & reviews as agenda items and actions
WHERE IT’S USED
Wherever findings must lead to fixes.
“Our corrective actions used to disappear the day after the audit. Now every finding has an owner and a clock, and the ones that slip land on my desk automatically. Our external auditors noticed the difference immediately.”
Named references are available under NDA.
FAQ
Non-conformance and CAPA questions.
Where do corrective actions come from?
They arrive automatically from failed audit items, serious incidents and unexplained stock variances, or you can raise them directly. Everything lands in one central register, regardless of source or site.
How does escalation work?
Every action has an owner, deadline and risk rating. If it becomes overdue, it escalates tier by tier up the management line so senior managers see the actions that are slipping while there is still time to intervene.
Can an action be closed without proof?
No. A finding only closes once the corrective action is verified as effective. This prevents risks being signed off prematurely and gives your management review an accurate picture.
Is this suitable for ISO 9001 and 45001 programmes?
Yes. The central register, owner-and-deadline workflow, escalation and verified close-out are ISO 9001/45001-ready, giving you the corrective-action discipline and audit trail those standards expect.
Can a corrective action update our procedures?
Yes. When a fix requires a change to a controlled document, the action can feed the document library so the revised procedure is approved, versioned and redistributed with proof.
RELATED MODULES
Works hand in hand with.
Make findings close themselves out.
Book a demo and see a failed audit item escalate and close on the data spine.